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Payless Power BBB Business Review

Customer Care

Our Goal: At Payless Power, our goal is to provide flexible pre paid and post paid electric plans that are competitively priced while having the best customer service through the use of technology, innovation, and creative thinking that will allow us to forge long term customer relationships.
Get Fast and Friendly Service at Payless Power!


At Payless Power, we know you have a choice for your Waco electric service. This is why we provide the best rates, flexible payment options and friendly, bilingual customer service representatives who will carefully explain our electric plans in Waco and answer questions. In addition, we offer live chat on our website, and have setup a blog and a presence on Facebook, Twitter, YouTube, and LinkedIn to better communicate with you.

We believe everyone should be able to get affordable electric service in Waco regardless of income or credit history, which is why we have simplified the application process and eliminated the hassles. Whether people need to pay their electric bill at the beginning of the month, end of the month or several times during the month, we have a payment plan to suit your budget.

Since 2005, Payless Power has been helping people in Waco get connected at home and at work. Unlike traditional electric companies, that require the bill be paid in full or be shut off, Payless Power's number one goal is cash flow flexibility for the consumer through pay-as-you-go electricity in Waco, no deposit and no late fees.

Our customer care philosophy is designed to make the process easy for YOU:

  • Payless Power strives to not surprise the customer with hidden charges or excessive penalties. 
  • Payless Power is a full disclosure company, which means that we intend on fully educating a customer about their service, costs, and expectations to avoid problems and customer service issues.
  • Our goal is to answer the telephone or web chat services quickly, while resolving the customer’s issue with the first contact. We pride ourselves on an easy to navigate phone system for faster service.   
  • Once you are signed up for Payless Power's prepaid or standard electric service in Waco, we make every effort to help you stay connected by sending monthly or weekly statements via mail and email, along with optional daily notifications via text message or email.
  • Our call centers are in the USA.

Our customer service representatives are available. For assistance, call 1-855-475-4054.


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